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How it works
- 1
Survey
We come to your home or office, test the signal and work out the best route for the link. The visit is free, and we will tell you honestly if something will not work.
- 2
Plan
We size the bandwidth, Wi-Fi coverage and security to the way you actually use the internet, and give you a clear price before anything starts.
- 3
Install
Our engineers install and configure everything, test it with you, and leave you with written hand-over notes so you know what you have.
- 4
Support
We watch your link and keep a helpdesk that picks up around the clock. If something breaks, you will not be left guessing.
Why choose PrimeLink
Fast & Reliable Internet
Fibre and wireless links back each other up, so one fault does not take you offline.
Explore servicesSecure Networks
Firewalls and monitoring are part of every setup, not an expensive extra.
Explore services24/7 Support
A real person answers, day or night.
Explore servicesExperienced Team
Certified network, security and cloud engineers who do this every day.
Explore servicesCustomer Focused
Clear quotes, straight advice and no small-print surprises.
Explore servicesNo Data Caps
Stream, download and video call as much as you like. We only step in if one connection slows everyone else down.
Explore servicesFrequently asked questions
How long does installation take?
Most homes and offices are connected within 2-3 days of the site visit.
Do you offer service agreements?
Yes. Business plans come with a service agreement (SLA): faster response, and we keep an eye on your link so we often spot problems before you do.
Can you look after all our IT?
Yes. Networks, security, cloud, backups and the helpdesk, all handled by one team so you are not chasing five suppliers.
Is there a data cap?
No. Every plan is uncapped. We only step in if one connection starts slowing everyone else down.